Frequently Asked Questions
Answers to all your questions about tbk99
From opening an account and withdrawing via bKash, to cricket betting and claiming bonuses — find simple and detailed answers to every question you have about tbk99 on this page.
tbk99 is a safe and reliable online gaming platform for players in Bangladesh. Below we have organized detailed answers to 22 questions across five categories — account registration, deposits and withdrawals, games and how to play, bonuses and promotions, and security and responsible gaming. If you cannot find an answer to your question, our 24/7 Bengali live chat support is always here for you.
Account and Registration
Account
To open an account at tbk99, you need an active mobile number and a valid email address. Enter your name, date of birth, and preferred password in the registration form. Please note that you must be at least 21 years old to open an account at tbk99. Each person may only open one account.
Yes, to keep your tbk99 account secure, a verification code is sent to your mobile number after registration. Use that code to activate your account. This verification process protects your account from unauthorized access. If you have any trouble, contact us via live chat.
Use the "Forgot Password?" option on the tbk99 login page. Enter your registered email or mobile number and a reset link or code will be sent to you. Use that link to set a new password. If you run into any issues during the process, contact our 24/7 live chat support.
No, under tbk99's policy each person may only open one account. Creating multiple accounts is prohibited, and if detected, the accounts involved may be temporarily or permanently suspended. Everyone must follow this rule to maintain a fair environment.
Absolutely. tbk99 is fully optimized for mobile browsers. You can log in from any Android or iOS smartphone to play all types of games, make deposits or withdrawals, and contact support. No separate app download is required.
Deposits and withdrawals
Payment
Deposits to tbk99 via bKash are generally instant. If you use the correct payment number and reference, the funds will be added to your account within a few minutes. In rare cases there may be a network delay — if that happens, contact live chat with your transaction ID.
Yes, tbk99 supports Bangladesh's three main mobile banking services: bKash, Nagad, and Rocket. You can easily deposit and withdraw using any one of them. The process for each method is equally fast and secure.
The minimum deposit amount at tbk99 is ৳500 (the same across all payment methods). The minimum withdrawal amount is ৳1,000. You can start playing with a small amount and withdraw your winnings quickly.
Withdrawals from tbk99 are generally completed within 10 to 45 minutes. Once a withdrawal request is verified it is processed promptly. If your account verification is complete, the time may be even shorter.
tbk99 does not charge any fees of its own for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own service charges, which are set by the respective mobile banking operator. Please check the terms of your payment provider for details.
Games and How to Play
Gameplay
To bet on BPL matches at tbk99, go to the Sports Betting section and select Cricket. Active BPL matches will appear in the list. You can place bets on various markets including match winner, total runs, and toss winner. In-play betting is also available during live matches. Make sure to review the odds carefully before confirming your bet.
Yes, tbk99's Live Casino section gives you the chance to play with real dealers. Live Baccarat, Roulette, Blackjack, and many more games are available from world-class providers such as Evolution Gaming and Ezugi. All games are streamed live and can be played easily on a smartphone.
RTP (Return to Player) is a theoretical percentage that a slot game returns to players over the long term. For example, a 96% RTP means that on average ৳96 comes back for every ৳100 wagered. However, this is a long-term average — results in a single session can vary. All games at tbk99 use neutral RNG (Random Number Generator) technology.
Aviator (Spribe) is a crash-type game. A plane takes off and a multiplier keeps rising. If you cash out before the plane crashes, you win. The longer you wait, the higher the multiplier grows — but so does the risk. Cashing out at the right moment is the key to the strategy.
Yes, all games at tbk99 are run through neutral RNG technology, which keeps the outcome of every round completely random and unbiased. The platform is secured with SSL encryption. We are committed to providing a responsible and transparent gaming environment.
Bonuses and Promotions
Bonus
tbk99 offers a 200% bonus on your first deposit, up to a maximum of ৳20,000. This means if you deposit ৳10,000 you can start playing with a total of ৳30,000. After opening a new account, this bonus is added automatically when you make your first deposit.
The wagering requirement for the tbk99 welcome bonus is 20 times (20x). This means that to withdraw the bonus funds you must wager 20 times the bonus amount. For example, if you receive a ৳5,000 bonus you must place ৳100,000 in bets. You can track your progress toward meeting the requirement in your account.
There is no separate application required to join the tbk99 VIP program. From the moment you open an account you are at the Bronze level. By playing regularly you can move up to Silver, Gold, Platinum, and Diamond levels. The weekly cashback increases at each level — from 0.2% at Bronze up to 1.2% at Diamond.
tbk99 VIP members receive a portion of their net losses back as cashback every week. The higher your VIP level, the higher the cashback rate. Cashback is generally calculated on Mondays and added to your account. It is held as a bonus balance — please check the relevant terms.
Yes, tbk99 regularly offers special promotions. Special bonuses and reload offers are launched during the BPL or IPL season, the T20 World Cup, Eid, and festivals such as Pohela Boishakh. Visit the Offers / Promotions page to see the latest offers.
Security and Responsible Gaming
Security
Yes, tbk99 keeps all your personal information protected with SSL encryption technology. Your information is not shared with any third party. To learn more about our privacy practices, please read the Privacy Policy page.
Yes, tbk99 strictly ensures that only individuals aged 21 or older can open an account and play. Providing your date of birth at registration is mandatory, and identity documents may be requested if needed. Keeping minors away from gaming is our priority.
tbk99 supports responsible gaming. You can set a Deposit Limit, betting limit, or Self-Exclusion on your own account. These options are available in Account Settings or can be activated through 24/7 live chat support.
The tbk99 support team is available 24 hours a day, 7 days a week via live chat in Bengali. Connect directly using the live chat button on any page of the site. You can also contact us by email at [email protected] — you will generally receive a reply quickly.
Gaming addiction is an important health matter. tbk99 places the highest importance on responsible gaming. You will find self-help tips and self-assessment tools on our Responsible Gaming page. If you feel that gaming is affecting your daily life, family, or finances, seek support immediately and temporarily suspend your account.
Yes, tbk99 helps players stay in control of their own budget. You can set a maximum daily, weekly, or monthly deposit limit yourself. Use Account Settings or live chat support to set this limit. Using this feature is recommended for responsible gaming.
Still have questions?
Our expert support team is ready to assist you in Bengali 24/7.
Contact us directly
Live Chat Support
Get help in Bengali directly 24/7. Click the live chat button on the site — you will generally be connected within a few minutes.
Email Support
For detailed issues, send an email to:
[email protected]
We reply quickly.
Helpful pages
You will also find detailed information on our Responsible Gaming, Terms and Conditions, and About Us pages.