tbk99 Privacy Policy

1 Information We Collect

tbk99 may collect two types of information from you — information you provide directly and information collected automatically.

a) Information You Provide:

• Full name, date of birth, and gender
• Email address and contact information
• National ID or passport number (for identity verification)
• Financial information — bKash, Nagad, or Rocket number (for processing transactions)
• Account username and password (stored in encrypted form)

b) Automatically Collected Information:

• IP address, browser type, and operating system
• Cookies and session data
• Time of site visits, page view history, and click data
• Device identifier information
• Gaming activity history and betting records

2 Purpose of Data Collection

We use your information only for specific and lawful purposes. The main purposes are listed below:

• Account Management: For registration, login, and profile management.
• Identity Verification (KYC): For responsible gaming and age confirmation. tbk99 only serves users aged 21 and above.
• Financial Transactions: To process deposits and withdrawals and to enforce the ৳500 minimum deposit and ৳1,000 minimum withdrawal.
• Customer Support: To provide 24/7 live chat support in Bengali.
• Security and Fraud Prevention: To detect unauthorized access and suspicious activity.
• Promotional Communication: To send offers and promotional information with your consent.
• Legal Compliance: To comply with applicable laws and regulations.

3 Cookie Policy

Cookies are used on the tbk99 website to improve your experience. A cookie is a small data file stored in your browser. We use the following types of cookies:

• Essential Cookies: Used to keep login sessions active and ensure the core functionality of the site. These cannot be disabled.
• Analytics Cookies: Collect anonymous statistics to monitor and improve site usage.
• Preference Cookies: Remember your language preference and other personalized settings.

You can control cookies by changing your browser settings. However, disabling certain cookies may mean some features of the site are no longer available to you.

4 Data Sharing and Third Parties

tbk99 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: Selected partners for payment processing (bKash, Nagad, Rocket), technology infrastructure, and security verification — they receive only the information they need and are permitted to use it only for the specified purpose.
• Legal Requirements: In response to a court order or a valid request from a competent authority, information may be disclosed in accordance with applicable law.
• Fraud Prevention: Information may be shared with relevant agencies for the purpose of cybersecurity or fraud detection.
• Business Restructuring: In the event of a company merger or acquisition — you will be notified in advance.

We ensure that each of our partners maintains a high standard of data protection and operates under an agreement consistent with this Policy.

5 Data Protection and Security Measures

tbk99 applies industry-standard technical and organizational measures to protect your personal and financial information. Our security infrastructure includes:

• SSL (Secure Socket Layer) Encryption: All data transfers between your browser and our servers occur over an encrypted connection.
• Password Hashing: Your password is never stored in plain text — it is transformed and stored using advanced cryptographic methods.
• Firewalls and Intrusion Detection Systems: Suspicious activity is automatically detected and blocked.
• Regular Security Audits: Regular security testing is conducted on our systems.
• Restricted Access: Only authorized personnel can access your information, and only when necessary.

While we strive to ensure the highest level of security, no digital system is entirely risk-free. We therefore ask you to use a strong password and never share your account credentials with anyone.

6 Data Retention Period

tbk99 retains your personal information only for as long as it is necessary. Specifically:

• Active Accounts: All account information is retained while your account remains active.
• After Account Closure: Relevant information is retained for a set period in accordance with legal obligations.
• Transaction Records: Financial transaction data may be retained for an extended period to meet applicable legal requirements.
• Marketing Communications: Retained until you withdraw your consent or we voluntarily discontinue them.

Once the set retention period has passed, we securely delete or anonymize your information so that it can no longer be linked to any individual.

7 Your Rights

As a tbk99 user, you have the following rights over your own information:

• Right to Know: Contact us if you would like to know what information we hold about you.
• Right to Correction: You can update incorrect or outdated information through your account profile or with the help of our support team.
• Right to Deletion: In certain circumstances you may request deletion of your personal information, though we retain the right to keep information necessary to meet legal obligations.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Data Portability: You may request a copy of your own data in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time.

8 Protection of Minors' Information

tbk99 strictly refrains from providing services to anyone under the age of 21 ("minors"). Our platform is operated for users aged 21 and above only.

We verify age at the time of registration, and if an account holder is suspected to be a minor, we will immediately suspend that account and delete the associated information. If you believe a minor is using our platform, please notify us without delay.

9 International Data Transfers

Our technology infrastructure and service providers may be located in various countries. As a result, your information may be transferred to and processed outside Bangladesh. In such cases we ensure that:

• Adequate data protection laws exist in the destination country, or
• Appropriate contractual safeguards are in place with service providers to ensure the security of your information.

For more details on international data transfers, contact us at [email protected].

10 Third-Party Links and Services

The tbk99 platform includes services from game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These providers may have their own privacy policies.

tbk99 is not responsible for the privacy practices of these third parties. However, we only work with those who follow industry-standard security and ethics. We ensure contractual obligations are in place before sending your information to them.

11 Responsible Gaming and Use of Information

We monitor your gaming activity — solely to ensure a safe and responsible gaming environment. Using this information we can:

• Identify patterns of problematic gaming behavior.
• Advise a player on support or setting limits when needed.
• Process voluntary self-exclusion requests.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Changes to This Policy

tbk99 reserves the right to update this Privacy Policy at any time. When changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• For significant changes, send a notice to your registered email address or display a notification on the platform.

Continued use of the platform after an update will be considered your acceptance of the new policy. We therefore recommend that you visit this page regularly.

13 Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our dedicated team is committed to resolving your concerns within a reasonable time.