tbk99 Responsible Gaming — Your safety is our priority
Play with enjoyment and within your limits. tbk99 is committed to giving you a safe and healthy gaming experience — because gaming should be for entertainment, not stress.
What is responsible gaming and why does it matter?
tbk99 believes online gaming is a genuine source of enjoyment only when it is done responsibly. Responsible gaming means setting your own budget, drawing a boundary on your time, and accepting the possibility of losing as well as winning. We want every one of our players to see gaming as entertainment — not as a way to earn a living.
Every day, millions of people in Bangladesh come to online gaming platforms for entertainment. At tbk99, we want to keep that enjoyment sustainable. That is why we provide various protection tools including deposit limits, self-exclusion, and time-out, all of which you can easily use from your account settings.
Our support team is available seven days a week, twenty-four hours a day. If gaming ever becomes a source of problems rather than enjoyment, do not hesitate to contact us. We will assist you directly in Bengali via live chat.
Please remember — tbk99 is for people aged 21 and above only. Access to the gaming platform by minors is strictly prohibited and we enforce this policy firmly.
Age Limit is Mandatory
tbk99 is operated for people aged 21 and above only. Age is verified when opening an account.
If there are minors in your home, use a password on your device and keep your login details secure.
Our Protection Commitment
- SSL encryption protection on all transactions
- Fair play assured — every game is impartial
- 24/7 live chat support in Bengali
- Immediate account suspension upon your request
Our Protection Tools
tbk99 provides several effective tools to help you keep your gaming experience in control.
Set a Deposit Limit
Decide for yourself how much money you will deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and to increase it you must wait 24 hours.
Time-Out Feature
Want to take a short break? Use the time-out feature to temporarily deactivate your account for anywhere from 24 hours up to 6 weeks. During this period no betting or deposits will be allowed.
Self-Exclusion
If you need a longer break, choose self-exclusion. You can keep your account closed for 6 months, 1 year, or permanently. During this period no promotional messages will be sent to you either.
Gaming Budget Tracker
View your deposits, withdrawals, and betting history clearly on your account history page. Track your spending regularly so you do not go beyond your budget.
Account Security
Use a strong password and two-factor authentication on your account. Never share your login details with anyone. If you notice any suspicious activity, notify support immediately.
24/7 Support Service
If you have any concerns about gaming, speak with us in Bengali on live chat. Our trained support team will help you find the right protection tool.
Recognize the Warning Signs
It is not always easy to see when gaming is becoming a problem. If any of the signs below appear in your life, it is time to be cautious.
- You are gaming beyond your budget by borrowing money or drawing on your savings.
- You are developing a tendency to bet more and more in order to recover money you have lost.
- You want to stop gaming but cannot, and you keep coming back.
- You are prioritizing gaming over your responsibilities to family, friends, or work.
- You are lying to or hiding things from your family about your gaming.
- You feel restless, anxious, or irritable when you are not gaming.
- You are giving gaming more importance than sleep, eating, or taking care of your health.
Tips for Healthy Gaming
Set Your Budget First
Before you start playing, decide how much you will spend today. Once that amount is gone, stop — do not spend more chasing a win.
Stick to a Time Limit
Set a fixed time for gaming each day. Use your phone's timer or our time-out feature to stay within that limit.
See It as Entertainment
Gaming is not a source of income; it is a form of entertainment. Treat money lost as the cost of entertainment and treat winnings as a bonus.
Avoid Gaming When Stressed
Avoid gaming when you are feeling down, anxious, or tired. Your ability to make decisions decreases in this state and the chances of loss increase.
Take Regular Breaks
Do not game for long stretches at a time. Take at least a 10–15 minute break every hour — get up, drink some water, and walk around a little.
Account Protection Settings
After logging in to your tbk99 account, you can activate the following tools from the settings menu.
Daily Deposit Limit
Set the maximum amount you can deposit each day. Lowering the limit is immediate; increasing it takes 24 hours.
Weekly Deposit Limit
Set a limit on the total amount you will deposit in one week. The most effective way to stay within your budget.
Monthly Deposit Limit
Stop yourself from depositing beyond a set amount each month. Ideal for long-term financial protection.
Permanent Account Closure
If you feel you need a permanent break from gaming, contact support and we will permanently close your account.
How do you activate these tools?
Log in to tbk99 → click the account icon at the top right → go to the "Responsible Gaming" section → set your preferred limits or breaks. For any assistance, contact our 24/7 live chat directly in Bengali.
What to Do When You Need Help?
If gaming starts to have a negative impact on your life — financial pressure, strain on family relationships, or mental distress — asking for help is not a sign of weakness; it is the courageous step.
The tbk99 support team will help you in complete confidence. We do not judge; we only support.
Talk to your family or friends. If needed, seek advice from a mental health professional. Remember, getting help at the right time can reduce even a large problem to a small one.
Contact Us
For anything related to responsible gaming — setting deposit limits, activating self-exclusion, or closing your account — our team is always ready. Full confidentiality guaranteed.
Responsible Gaming — Frequently Asked Questions
Have more questions? Visit our FAQ page.
Enjoy tbk99 Gaming Safely
Play responsibly and enjoy our wide game lobby, cricket betting, and live casino. Your fun is our responsibility.